Services | Cofan

After-sales service

The responsibilty that COFAN has with quality does not finish when its products (or services) have been traded.

The high success rate of COFAN products has a great added value to this service, which deals with:

Instruction on the correct use of the product
Product installation, assembly and maintenance
Safety equipment
Servicing and guarantee
Customer assistance
Check the technical data sheets and certifications

All these provisions are carried out in a fast and effective way, assuring the resolution of the incidence and, as a consequence, the customer's satisfaction.

Customer service

The COFAN customer service personnel is a multidisciplinary staff qualified to provide a detailed explanation of the characteristics of each of the COFAN products, as well as to give advice about what is the most suitable item for each occasion.

This group is made up of the people in charge of the assistance over the phone and the group of sale promotion operators working in different geographical areas who attend personally the requests or doubts of all the customers.

Here you will find all the information and help that you need before, during and after the purchase. You can contact us through email, contact forms, services, telephones, etc.

If you would like to talk to one of us, please call 0034 926 563 928 or 0034 926 589 007,

Tel: (ES) +34 926 563 928 - +34 926 589 007
E-mail: atencionalcliente@cofan.es
Fax: (ES) 926 563 929

Technical Support

Technical Service Deparement:

✓ Power tools, machinery, cordless and pneumatic tools:

1. We have a team of qualified professionals who are able to solve any doubt or problem.

We repair machiney and tools, replace parts damaged and provide technical assistance.
It is possible to have a courtesy machinery for 24 hours while it is repairing your own machine.

2. If desired, technical support could be also provided by your nearest Cofan distributor.

✓ Hand tools:

Lifetime guarantee for manufacturing fault

✓ Small Appliances:

Replace your broken electrical appliance with a new one in 24 hous (if under guarantee).

Cofan Express

Cofan’s commitment to 24-hour express logistics. This exclusive service for distributors continues to earn trust of industry professionals, as a few brands on the market can guarantee next-day delivery of high-quality products.

Place your most urgent orders with 24-hour delivery from the point of sale of your choice, backed by the reliability of the best logistic partners.

✓ 24-hour delivery across the Iberian Peninsula (Spain and Portugal).

For orders placed Monday to Friday before 3:30 p.m. Applicable to standard deliveries and parcels within the Iberian Peninsula.

Bulky orders may require a delivery time of 24 to 72 hours.

✓ 48-hour delivery for orders placed in the Balearic Islands.

✓ Weekly delivery in the Canary Islands. Orders placed from this autonomous community are shipped on Fridays and delivered the following Wednesday via Agencia Canteras.

✓ 3 to 5-day delivery in the Azores and Madeira. Orders will be shipped to Lisbon or Porto via SEUR, Transaher, Correos Express or Dachser. From there, the freight forwarder will handle the final delivery to the customer.

✓ For deliveries within Europe, the following options are available:

Small packages under 25 kg: Shipments will be handled by SEUR.
Heavy and/or bulky packages, or multi-parcel shipments: Delivery will be handled by Redur or FedEx.
Pallet shipments: Orders will be shipped via Transaher, DHL or Schenker.

✓ We work with agencies such as GLS, DHL, SEUR, Redur, Transaher, and Correos Express to ensure that our wide range of products is delivered as quickly as possible and in perfect condition.

Please contact us by email: cofan@cofansa.com

ERP Software

This software, called Perseo, developed by our own R&D+i department, is tailored to the current commercial activities in all our sale points and distributors. It aims to facilitate any management processes, such as:

Customers management, suppliers, employees, users…
Sales management (offers or quotes, orders, delivery notes and invoices)
Sale on the way
Collect management
Purchases management
Department store management
Manufacturing and price tag

And other modules specially designed to increase the work management effectiveness and rapidity. It is successfully implemented due to its interaction with our central database.

Tailor-Made Project. ENTER – BUY – COME BACK

Optimising a business's profitability begins with a well-defined commercial strategy, an efficient interior layout, and an attractive, high-impact visual presentation. At Cofan, we advise on and design your hardware store or industrial supply business, whether for news openings or existing point of sale, creating spaces designed to enhance the customer shopping experience and increase conversion rates.

Within the strategy and initiative 'Enter – Buy – Come Back', Cofan:

Study each project individually and advise you on the different financing options available.
Offer fast-moving inventory for new product families and their correct implementation in-store.
Deliver bespoke interior design solutions: spatial organisation, retail equipment, product family distribution, internal signage, and commercial layout development.
Design the external image of your business: façade, corporate signage, and visual finishes.
Develop the complete corporate identity, from wordmark logo, pictorial mark, abstract mark, or combination mark, through to all graphic elements associated with the brand, including advertising and merchandising materials.

Nowadays, business must develop strategies capable of generating visibility, strengthening brand image, and differentiating themselves from competitors. That is why, at Cofan, we design and develop the store you need, optimising commercial space, improving product visibility, and encouraging increased sales.

In addition, if you are considering opening a new hardware store or would like to learn about all the key aspects involved in developing a profitable and competitive project, we invite you to visit our specialised website How to Set Up a Hardware Store, where you will find information, advice, and tailored solutions for this type of projects.

For further information, please contact us via email: marketing@cofansa.com

Working Together Online

We are living in a time of increasing digitalisation and we must adapt to the continuous technological changes our society and culture are experiencing. A digitisation campaign is carried out by our Marketing, Development and Web Programming Departments in order to stand out Cofan brand on Internet. To this end, we are investing in Search engine optimization (SEO), Google Ads, Search engine marketing (SEM), Social Networks and online and display advertising.

What can Cofan offer you?

1. Using your own web page intended for direct sales to the final customers, but how?

Cofan can generate an URL personalized for each customer, so every final customer who visits our website with that personalized link, permanently connects that end customer with that hardware shop with the aim to have an effect on the sales margins through commissions charged. This URL could be used on the website, online shops as well as on digital platforms and social networks.

2. Using Dropshipping

We can organise everything in order to make the payment of these online sales to the hardware shop by our Cofan website, and it will be sent directly to our final customer through our Dropshipping system.
Our infrastructure, logistics, as well as our software development are prepared to make this work system something innovative and profitable.

For further information, please contact us via email: marketing@cofansa.com

Cofan training

COFAN offers all possible business tools to all its distributors to help increasing their business and assuring their future. One of them is a training course, a service whose importance is growing up every day because of social and technological changes realised on the market.

This way, COFAN bets heavily on offering all the possible tools so that COFAN distributors become "cutting-edge" distributors, that is, prepared and qualified people to face technological changes on the products, cultural changes of the social life and new economic situations.

Because of this, COFAN proposes a Traning Plan divided into three groups:

PRODUCT FORMATION. It refers to all the knowledge that must be obtained regarding the product, materials, certifications and regulations, etc. This group is divided into each of the sections of the COFAN catalogue.

SALES TECHNIQUES. In this course, there is a convergence of the following skills which are taught: interpreting, organizing, negotiating, directing, preparing and increasing sales among others.