General conditions of use, sale and delivery of the Web site

The main purpose of this online sales protocol is to stablish general guidelines and conditions applicable to the purchase and sale of products and services through Cofan's online sales channel. Its purpose is to ensure transparency, security, and clarity in all transactions carried out in the digital environment, while providing our customers with an efficient and satisfactory purchasing experience at all times. This procedure is intended for all distributors who market our products through the aforementioned online sales method. To this end, various aspects will be addressed throughout this document in order to ensure traceability and the timely resolution of any issues that may arise.

 1. REGISTRATION AND ORDER PLACEMENT PROCESS

To begin selling Cofan product online, the distributor shall first complete a prior registration process. This process is as follows:

• The distributor shall contact their commercial advisor and provide all required documentation to formalise the registration.
• The commercial advisor will forward the documentation to the Sales Department, which will be responsible for verifying and approving the registration.
• Once the registration has been approved, the Sales Department will provide the distributor with their access codes along with the necessary information to use the online store correctly.
• In addition, if the distributor has their own online store, they will be able to access the full, updated Cofan product catalogue via CSV file, Prestashop integration or API.

Once access has been granted, the distributor will be able to manage their orders independently through the Cofan website, as well as consult their order history and operate within the established commercial terms. When placing an order, the previously mentioned discounts will be applied automatically (see section 2).

The sales contract shall be considered formalised once the distributor places the order and receives the order confirmation email sent by Cofan or, failing that, when the distributor receives the purchased products or downloads the contracted digital services.

Cofan reserves the right to reject any order under the following circumstances:

• The product or service is not available in stock.
• The payment is not authorised by the distributor's banking entity.
• Failure to meet the minimum requirements to formalise the transaction as indicated.

 2. DISCOUNT POLICY

Cofan applies a differentiated discount policy based on the product line purchased:

  2.1. COFAN-BRANDED PRODUCTS

A discount (to be confirmed by their commercial advisor) will be applied to the base price for all references within the following categories:

• Hand tools and Equipment
• Painting products
• Fastening elements
• Gardening products
• Chemical products
• Fixing products
• Abrasive, drilling and cutting products
• Electrical products
• Pneumatic tools
• Signage
• Cables, chains & cordage

  2.2. COFAN HOME-BRANDED PRODUCTS:

A discount (to be confirmed by their commercial advisor) will be applied to the base price for the following categories:

• Small household appliances
• Kitchen
• Dining room
• Pets
• Bathroom
• Cleaning products
• Fragrances
• Ventoria

These discounts are applicable exclusively through the online sales channel and may be subjected to review during promotional campaigns or specific commercial actions.

 PAYMENT OPTIONS

The default payment method is bank transfer, with a maximum term of 24 hours from the issuance of the corresponding invoice. In addition, in order to ensure payment traceability and proper accounting, each bank transfer shall be explicitly reference the invoice number issued on the previous working day.

It is important to note that only in exceptional cases —such as stock issues or extraordinary commercial conditions— may alternative payment methods or deadlines be considered, subject to prior approval by the designated responsible person from Cofan for this purpose.

 4. INVOICING

Orders placed through the Cofan online store and Marketplace are invoiced on a daily basis. Each issued invoice will be accompanied by as many delivery notes as orders processed during that working day, thereby generating a single due date associated with the invoice.

This procedure facilitates accounting control for both the distributor and our administration department, enabling greater agility in document management.

 5. SHIPPING METHODS, DELIVERY TIMES AND DROPSHIPPING

  5.1. SHIPPING METHODS

The distributor will have the option to choose from the following shipping methods:

• Request collection of their order from our facilities, using their own means and transport agency.
• Request that Cofan ships the order to the address of the distributor's point of sale.
• Choose the dropshipping service or direct shipment to the end customer from our facilities.

  5.2. DELIVERY TIMES

Delivery times are indicative and are categorised according to the selected shipping method:

• Standard shipping: from 3 to 5 working days.
• Express shipping: from 1 to 2 working days.
• Digital services (such as software): up to 1 working day after payment confirmation.

* These delivery times are subject to the conditions established according to the selected delivery destination.

** These delivery times may be subject to change, as they depend on services provided by third parties. Any failure to meet these delivery times shall not entail the cancellation of the order or give rise to any financial claim by the distributor.

Important note: Cofan only guarantees proper delivery of orders when they are shipped through officially authorised transport agencies. If the distributor chooses to use their own transport agency, Cofan declines all responsibility for any damage, loss, or incidents that may occur during transport.

 6. SHIPPING COSTS, DROPSHIPPING RATES AND SPECIAL DELIVERY CHARGES

Shipping costs are not included in the price of the purchased products and contracted services, unless explicitly stated otherwise. These costs will be calculated and displayed before the order is finalised, and will be borne by the distributor.

Cofan reserves the right to select the most appropriate means of transport in each case, while always ensuring the integrity and traceability of the order.

The prices displayed on the Cofan website, as well as on all its sales platforms, include the applicable Value Added Tax (VAT), except in cases where exemption applies in accordance with current regulations (e.g. companies or professionals with a valid VAT number within the European Union).

  6.1. DROPSHIPPING RATES

Shipping costs are not included in the price of the purchased products and contracted services, unless explicitly stated otherwise. These costs will be calculated and displayed before the order is finalised, and will be borne by the distributor.

These rates may be updated in accordance with logistics conditions and agreements with transport providers.

Consequently, responsibility for ensuring optimal delivery conditions shall rest solely with the transport agency selected by the distributor. Therefore, the distributor shall be responsible for resolving any incidents that may arise. Nonetheless, Cofan will only assume such responsibility for shipments managed through the official transport agencies with which it has cooperation agreement.

  6.2. PRODUCTS WITH SPECIAL DELIVERY CHARGES

There is a specific list of items which, due to their volume, weight or packaging characteristics, are subject to special transport rates. This list will be updated periodically through the usual channels and included in the CSV upload file received by the distributor.

 7. RETURNS FROM ONLINE SALES DISTRIBUTORS

In order to ensure the proper commercialisation of our products, avoid unnecessary returns, and guarantee a satisfactory experience for all users, Cofan considers it essential to establish the following points, which shall be taken into account in all commercial transactions carried out through marketplaces and online sales platforms:

  7.1. RESPONSIBILITY FOR PRODUCT CONTENT NOT MANAGED BY COFAN

Cofan shall not be held responsible for any errors related to product titles, descriptions, or images that are not included in its official catalogue within these platforms. In the event of an incident, it will be verified whether the item was in fact uploaded by Cofan. If it is confirmed that another distributor created or managed the item without Cofan's involvement, the company will not assume responsibility for its return or any associated costs.

  7.2. CONDITIONS FOR COLLECTIONS AND RETURNS

Collections or returns will only be accepted when the product has been shipped incorrectly from our warehouse or when the published content is Cofan's responsibility and is not up to date (e.g. changes in colour or measurements). If the product is not yet included in our catalogue, it will be uploaded to ensure proper future management.

  7.3. EXCLUSIVE MANAGEMENT OF PRODUCT LISTINGS

To maintain the control and ensure the quality of the published information, Cofan shall be the sole party responsible for creating and uploading products on the aforementioned platforms. If any product is missing, distributors may contact our team directly to request its inclusion. This measure will allow for greater data accuracy and will facilitate product updates or removals.

LEGAL INFORMATION AND ACCEPTANCE

In accordance with the law 34/2002, of July 11th, of Information services society and Electronic commerce, these conditions govern the access and use of the Web site www.cofan.es hereinafter "Web page" which holder is Cofan S.A (hereinafter "Cofan©"), company with domicile Avda. De La Industria s/n, Campo de Criptana, Ciudad Real, Spain, VAT No.: A-13342621 and e-mail cofan@cofansa.com registered in the commercial register of Ciudad Real Tomo.301 Book.0 Folio.144 General section. Page.CR-11.518 1st inscription.

Navigation on, access to and use of this Web Page, confers User status and implies that the User ACCEPTS and acknowledges the legal warnings, conditions and terms of use therein, notwithstanding the application of the corresponding and mandatory legal regulations according to the case. The User shall read these conditions carefully each time he desires to access the Web Page, since they may have being modified.

This Web Page was created by Cofan© to provide a wide variety of information, products, services and data. To access this service, the User shall register on the Web Page through the registration process available to that purpose.

It will not be necessary to register as a User to access the Web Page in a general way. However, the use of some Services, such as information request and/or online purchase could depend on the prior User registration. This registration process will be performed as it is expressed in the specific Service or in the Particular Conditions applied.

The User guarantees his necessary legal capacity to acquire the Products and Services offered in this Web Page, according to the legislation in force at the time.

WEB PAGE USE AND SERVICES

The User acknowledges and accepts that the use of the contents and/or services offered on the Web Page shall be at his own risk and/or liability.

The User commits to use the Web Page, its contents, services and data, in compliance with the Law, the principles of morality, good manners, public order and these General Conditions of Use. Furthermore, he commits to use the services and/or contents of this Web Page properly, and not to use them for illegal activities or offences against third parties’ rights and/or breaching the legislation on intellectual and industrial property, or any other applicable legislation. In particular, the User commits not to transfer, introduce, transmit or provide to third parties any kind of material and information (data, contents, messages, drawings, pictures, software, etc.) contrary to Law, morality, public order and these General Conditions of Use. The User commits, including without limitation, to:

• i. Not to introduce or transmit racist, xenophobic, pornographic, in defence of terrorism or against human rights contents or propaganda.
• ii. Not to introduce or spread through the net data programs (viruses and harmful software) to damage the software from the Access provider, its providers or third party users of the Internet.
• iii. Not to spread, transmit or make available any kind of information, element or content violating the fundamental rights and public freedom recognised by the Constitution or by international treaties.
• iv. Not to spread, transmit or make available to a third party any information, element or content constituting illicit or unfair advertising.
• v. Not to transmit non-authorised or non-requested advertising, advertising materials, spam, “chain letters”, “pyramidal structures”, or any other kind of unsolicited messages, except for those areas (such as commercial areas) exclusively created for that purpose.
• vi. Not to introduce or spread any fake, ambiguous or inexact information and contents misleading the information recipients.
• vii. Not to impersonate other Users using their registration data for the different services and/or contents on the Web Page.
• viii. Not to spread, transmit or make available to third parties any kind of information, element or content representing an infringement of the industrial and intellectual property rights, patents, brands or copyright belonging to third parties or to the owners of the Web Page.
• ix. Not to spread, transmit or make available to third parties any kind of information, element or content representing an infringement of the secrecy of correspondence and the personal data regulation.
• x. Not to interfere with or interrupt the operation of the Web Page or the servers or nets used to make it available and not to infringe the rules, requirements, proceedings, policies or regulations from these nets.
• xi. In general, not to use the Web Page for any action or omission that may facilitate or contribute to the commission of a criminal activity.

RIGHT OF EXCLUSION

Cofan© reserves the right to deny or withhold the access to this Web Page and/or to the offered services, without warning, on its own or at a third party request, to those Users who breach these General Conditions of Use.

LEGAL ACTIONS

Cofan© will pursue the breach of these Conditions of Use, as well as any improper use of this web site, by bringing all the civil and criminal actions applicable by Law.

AVAILABILITY AND CONTINUITY OF THE WEB PAGE AND THE SERVICES

Cofan©, shall not be hold responsible for damages, of any kind, arising from the availability or technical continuity of the operation of the Web Page. In particular, Cofan© does not take responsibility for and does not guarantee that the access to the Web Page is uninterrupted or error-free. In no case, Cofan© shall be hold responsible for the losses and damages of any kind arising from the access and use of the Web Page, including without limitation, those damages caused to computer systems or by the introduction of viruses.

Cofan©, innovates to offer the best experience for its users. The User recognizes and accepts that the structure and content of the Web Page may occasionally change without prior warning. In this sense, Cofan© reserves the right to modify the structure and the contents without previous notice.

As a part of this constant innovation process, the User recognizes and accepts that Cofan© may interrupt (temporarily or permanently) the provision of the Services (or any of their features) offered to the User without previous warning, in order to perform maintenance, update, improvement or repair operations.

ACCOUNT AND PASSWORDS SAFETY

The User must take the necessary measures for the safe-keeping of the password assigned during the registration process being the only person responsible for the use of this password. In the event that the User knows or suspects that a third party is using his password, he shall inform Cofan© of this situation without delay using the following e-mail address: cofan@cofansa.es

The User shall be hold responsible for the safe-keeping of the confidentiality of the passwords associated to any account used to access the Web Page. Therefore, the User accepts being the only person hold responsible by Cofan© regarding the activities related to his account.

The User will be able to place an order of Products and Services available and detailed on the Web Page (including the price).

The User has to be registered to complete the purchase process and fill in the specific form to carry out the purchase process.

Once the Products and Services the User desires to acquire have been selected, they will be included in the shopping basket.

• At the end of the verification process, the user will click on the "Continue" button to access the shipping address page.
• In this section you can create, modify, delete and set your desired direction as default. Through the button "Send to this address" the summary of your order will be passed.
• Finally, the user can view the summary of his order and indicate, where necessary, observations relevant to the order .
• Once you have clicked on the button "Continue", the authorisation of the payment will proceed by the marketer of your credit or debit card for the amount indicated on the order summary page. This process is the usual procedure followed by banks. If your credit card is not authorized, the order will not be processed.
• Once payment of the order is done, it is possible that the Web page informs you about the possibility of choosing a Cofan© distributor, who can make any question concerning to your order, such as returns, warranties or service of products, etc.
• The user and Cofan© conclude a contract for the sale of the products and services you have requested.

Notwithstanding the above, Cofan© will be able to refuse the order, at its exclusive discretion, or not to proceed with the process in the following cases, without limitation:

• When the Product and/or Service requested by the User is not available.
• When the debit or credit card Company does not authorise the payment for the purchase amount.
• When the criteria to place an order, specified at the beginning of this section, are not met.

Cofan© offers the User the possibility of choosing among different payment options

• Credit card: if the User chooses this option, he will access the secure Web Page from our financial institution where the credit card number and expiration date will be requested. Complete safety is guaranteed as the personal and card data are encrypted thanks to the SSL security protocol provided by this financial institution.

Credit card data are not registered in a data base, they are sent directly to the EPOS (Electronic Point Of Sale) of the financial entity.

In no case Cofan© receives the User’s credit card data, only the payment confirmation.

Cofan la Mancha, S.A. applies herein, in accordance with the current Spanish Guarantee Act, every consumer right entitled by law.

1. Duration and start of the guarantee

   1. The duration of this legal guarantee is 3 years for those new products properly used.
   2. The guarantee is implemented from the date of your product purchase based on the date on your invoice.

2. Guarantee conditions

   1. The product must be purchased from an authorised specialist retailer or directly from Cofan la Mancha, S. A. in any EU country.
   2. At the request of the technical service, a proof of guarantee must be shown (i.e. the purchase invoice or receipt, or also the guarantee card).

3. Guarantee content and coverage

   1. Product defects will be solved free-of-charge by either repair or replacement of the damaged part within a reasonable time scale. Every part of the product or the item itself will be owned by Cofan la Mancha, S.A.
   2. The guarantee does not cover any claim for damages against Cofan S.A. unless the authorised technical service has deliberately acted in a negligent manner.
   3. Cofan, S.A. will inspect the product purchased for damage in deciding wether repair the damaged product or replace it by another identical or with very similar characteristics. In such cases, Cofan, S.A. will pay the cost created by repairs, replacements, labour force and transport.
   4. The provision of consumable materials and accessories is not included in this guarantee.

4. Limitations of guarantee

   Faults and problems originating from the following situations are not covered by this guarantee:

   1. Improper installation, e.g. non-compliance with relevant safety standards and written operating and installation instructions.
   2. Improper use and operational demands, such as the use of unsuitable detergents or chemicals.
   3. External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena.
   4. Repairs or modifications not performed by service agents trained and authorised or even Cofan, S.A.
   5. The use of non-original Cofan Spare parts or accessories which have not been authorised by Cofan.
   6. Breakage of glass or fragile parts integrated on the unit.
   7. Defects resulting from fluctuations in power supply conditions which exceed or do not reach the tolerances stated by the manufacturer.
   8. Failure to perform cleaning and care work in compliance with the operating instructions.

Cofan© reserves the right to modify the Products and Services based on technical and commercial decisions in order to adapt them to: (a) the technical development of the market and modifications, or new versions of the software installed on the devices; (b) any technical, functional and operative improvement; and (c) new laws, regulations and standards related to the provision of Services and/or other related aspects.

The User acknowledges and accepts that, after the date when the General Conditions change, Cofan© will consider that the use and/or access of the User constitutes his acceptance of the General Conditions updated version.